Frequently Asked Questions
1. What areas does ShinyScent Cleaning Services cover?
ShinyScent Cleaning Services operates across the South West region, including Busselton, Margaret River and surrounding areas.
If you’re unsure whether we cover your location, feel free to contact us, we’re always happy to help!
2. Are your staff insured and trained?
Yes, all ShinyScent cleaners are fully insured and professionally trained to deliver high-quality, reliable service.
Your home and peace of mind are our priority.
3. Do you bring your own eco-friendly cleaning products and equipment?
Yes, we prioritise the use of eco-friendly and environmentally safe cleaning products whenever possible.
Our goal is to keep your home clean, fresh, and safe for you, your family, and the environment.
4. How do I book a cleaning appointment?
Booking with ShinyScent is simple!
You can request a quote directly through our website or contact us via email. We’ll get back to you promptly to confirm availability and details.
5. What is your cancellation and rescheduling policy?
We kindly ask for at least 48 hours’ notice for any cancellations or rescheduling.
This allows us to manage our schedule and offer availability to other clients.
6. Do I need to be home during the cleaning?
Not at all. You’re welcome to be home, but it’s not necessary.
Many of our clients provide access via a key, lockbox, or other secure method.